Accessing Help in Moodle

During the day, users can contact the Library staff for help with Moodle.
They can either visit in person,(first floor McCaulay building )phone (01225 328899) or email (library@bathcollege.ac.uk)

Out of college working hours, users can access Moodle FAQs via the drop-down “Help” menu at the top of the page. There is also information under the Library tab via Moodle. Staff users can access a demonstration Moodle course which contains several guides on using Moodle for teachers. A range of Moodle guides is also accessible via Sharepoint, Public Sites, Support departments and then Library. On the Library page, under “ Click for further Information about our services” there is a link to “Moodle Guides”.

During the day users can contact the Library staff for help with Moodle. They can either visit in person,(first floor McCaulay building )phone (01225 328899) or email (library@bathcollege.ac.uk)

Out of college working hours users can access the Help systems linked to each resource. In Academic Elite, there is a help button at the top right hand of the screen. It gives access to a comprehensive help guide. The Library has also produced a number of helpful general and subject guides. They are available via Moodle and the Library tab.

a) During a normal college day, Moodle users can access help by going to the Moodle home page (Staff Portal, Moodle followed by clicking on the Help arrow)  then selecting Moodle for Moodle FAQs - for students

You can visit in person during opening hours where staff are available to help you:
CCC: week days Mon-Thursday 9:00-18:30 and 9:00-16:30 Friday
Somer Valley Campus: SVC 9:00-16:30 Mon-Thurs and Friday 9:00-16:00

You can access guides on using Moodle - log in using college email and password, visit staff and student links  on the college site and click on Moodle Online Learning and Student Intranet.

Staff can view guides to help with Moodle through SharePoint, Public Sites, Library then Moodle Guides below the green boxes 'further information about our services'. Scroll to find 'Getting started with Moodle' - student guide or teacher guide.

Getting help out of college working hours, email library@bathcollege.ac.uk or access the Moodle guides and Moodle FAQ 

From the Bath College web browser, click on the staff and student links.  Students should email their tutor regarding links to using Moodle Online through the student intranet and staff can email IT if they are unsure about using any of the links.

Moodle users can access help for Moodle by either contacting the library if their question isn't answered online, or by approaching staff at the Library helpdesk during a normal College day.
Users can also visit the Moodle homing page on the library's public page on Staff Portal and clicking on the help button on the menu down arrow.

There are also Moodle Guides available via this Help Homepage for staff.

If a Moodle user needs help outside college working hours direct query to the Learning Resource Co-ordinator or message ICT, particularly if it's due to forgetting a password or log in details.

Users can access help in a number of ways both within and without college opening hours

Within opening hours: physically visiting the library team and asking, using the ask a librarian feature on the library page of Moodle, phoning library services.

Outside of opening hours: leaving a message via e-mail, phone or ask a librarian and consulting the help section within Moodle.

1) On a normal College day so access help for Moodle, you must log into Moodle-click on Dashboard-click on 'Help' link along the top on the page- click on Moodle- and then you will see the Help Page of Moodle with FAQ's. Alternatively you can access the Library Catalogue and use the 'Ask a Librarian' tool, or email, phone or go to the library in person.

2) To access the library out of College working hours, you can phone, email or see James in person who works at the Library until 6.30pm. If you need help any later than this, you can consult the Help page mentioned above without needing to log into Moodle. 

1. Phone, email or come to the library.  2. Students go to Moodle FAQs on Help Menu     Staff go to Staff portal, Public Sites, Service Departments, Library pages.  Access Moodle guides from left hand menu.

During a normal college day, Moodle users can get help with Moodle issues by contacting the library in person or getting in touch by phone, email or Facebook. Help is possible at the Library desk or in the Library office where Moodle administrators can assist if the query is more in-depth.  
If the Moodle course has been set up with an extra ‘password’, the user may not always have this information and will get the ‘password’ details from the course tutor or a Moodle administrator. Users can access the Moodle FAQs, within the Moodle ‘Help’ tab, and hopefully get an answer to their query.   

Out of college working hours, Moodle is accessible through the Bath College Website via the ‘staff and student links’, or by using this link: https://moodle.citybathcoll.ac.uk/

Within Moodle there is a 'Help' tab. From here, users can access the Moodle FAQs. Users can use the ‘Help’ tab without having to log in to Moodle. If the user’s question if not answered through the FAQs, it is advisable to email library@bathcollege.ac.uk and wait for a response within college working hours.  

During the college day, Moodle users can contact the library by visiting in person or by contacting us by phone/email/facebook/etc and asking for help. This may be possible at the Library desk, in the case of directing people in how to find resources or navigate to particular pages, or may need to be passed on to the Library office, in the case of users not being enrolled to courses or more esoteric issues with logging in or missing elements.  Moodle also has its own 'Help' tab, accessible at all times so long as Moodle itself is working. From here users can access FAQs about Moodle itself as well as systems such as ProPortal and the Microsoft 365 suit. These do not generally require the user to be logged in and so should be available even if they are struggling to log into Moodle or are having other related problems.