Medium badge

Intercom Support Wizard Public

Team Badge List

Holders of this badge have mastered the basic user support features of Intercom.

Required Evidence

Respond with a video.

Link to a conversation in which you guided a user by directing them to a video content item. More Info

Saved Reply

Link to a conversation in which you used a saved reply to support a user. More Info

Send a note

Link to a conversation in which you sent a note to a fellow team member. More Info

Use a screenshot

Link to a conversation in which you uploaded a screenshot to support a user. More Info

Explore a user profile

Upload a screenshot of a user profile you viewed in order to offer better support. More Info

Happy User

Link to a conversation in which someone thanked you for helping them. More Info

Block a Fool

Post a screenshot of a user account you blocked for wasting support bandwidth. More Info

Upsell a free user

Link to a conversation in which you helped a user to become a paying customer. More Info

Dig Deeper

Link to a conversation in which you asked a followup question in order to offer better support. More Info

Refer to a group admin

Link to a conversation where you referred a user back to their group admin to answer questions. More Info

Badge Experts

Badge Learners

 

Comfort Olagunju

ComfortOlagunju

Joined badge on 11/26/18